1. One goal: to move the user
2. Two concepts: take away the troubles of users and leave our care
3. Three full requirements:
All-weather - 24-hour hotline consultation, 24-hour repair and emergency, 48-hour maintenance in place, 365 days service is not intermittent;
All-round - comprehensively provide pre-sales consultation, inspection, and sales design, installation, commissioning, and after-sale inspection, repair and maintenance services;
Full professional - expert service team, professional service tools, 100% professional services to ensure service quality.
4. Four do not leak:
Record user information and create computer files without any leaks;
Record the problems reflected by users and feedback to relevant departments;
Solve the problem of the user without any leakage and until the user is satisfied;
A problem that is reflected in the review user's review is not regularly tracked.
5. Five are not allowed:
Do not drink the user's water, do not smoke the user's cigarette, do not allow the user's meal, do not allow the user's gift, do not allow the user's bathroom
6. Six categories of free:
Free design - free door to door, designed according to the characteristics of the building and user needs;
Free Shipping - After the user orders the product, it will be delivered to the door free of charge according to the time specified by the user;
Free installation - professional free home installation, and teach users how to use;
Free maintenance - more than 1000 service outlets nationwide, regular inspection and maintenance of users;
Free consultation - 400 free service hotline for 24 hours to provide users with consulting services.
Free service - during the warranty period, it is a product quality problem and installation service, and implements a free service.